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Return & Refund Policy

Return & Refund Policy

In instances where your purchase doesn’t satisfy you, you can get in touch with our sales team one (1) day after receiving the items physically. You can send your return and refund request to us at info@softvire.com.au within the allowed time so we can resolve the problem.

This refund policy does not apply to goods which have been used, damaged, or if any attempt has been made to alter the product, or if they have been dropped or broken after delivery. All products must be returned in their original condition. Please note too that this refund policy does not apply to any digital, electronic, or ESD products. Digital keys/licenses are considered USED once delivered via email. This follows the fact that we have, in any way, no means to verify whether the key has already been activated/redeemed by the customer or not.

All postage and insurance costs are to be paid by the buyer. We recommend you return the product via Registered post and you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you to avail and register your shipment for insurance with your postal carrier. Softvire Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Delivery of Physical Goods

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within the business day. We will attempt to send you your orders within 2-3 working days; however, if goods are unavailable or delivery will be delayed, we will advise you of your order’s ETA.

If you wish to query a delivery please contact us at info@softvire.com.au

Delivery of Digital Goods

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within the business day. We will attempt to send you your software/license/access code order via email within 1- 3 working days. If the digital software/license/access code is unavailable or delivery will be delayed, we will advise you of your order’s ETA.

If you wish to query a delivery please contact us at info@softvire.com.au